You might be looking to see if you can operate a little leaner and lower
those steep maintenance costs. With FANUC’s factory automation support, we
offer a number of great benefits that can help your bottom line and keep you
running.
Here are 5 things you can do now to cut your maintenance costs:
1. Use FANUC’s lifetime maintenance technical support
Did you know FANUC CNC products come with technical phone support for LIFE at
no charge during regular business hours? That’s right, free for life!
This lifetime maintenance guarantee is the only
one in the industry!
Plus, our support network is staffed with trained service engineers that have
the knowledge to solve your problem. Our technical team will support any
FANUC product, no matter when it was made or how difficult the problem is.
Because we made the products, we’re the best option to get you answers
fast.
“What other OEM can you call that will help you over the phone to try
to fix the problem?” says Rick Giles, Director of Factory Automation
Field Service. “FANUC CNC Technical Help will answer the phone
in 60 seconds or less and you are actually talking to the
OEM.”
2. Get replacement parts as quick as possible
As much as you plan ahead and mitigate problems, sometimes there is an event.
In your time of need, you need replacement parts as fast as possible to get
you up and running and minimize downtime. That’s why FANUC
offers emergency parts shipments. We have the largest
inventory of new and refurbished replacements parts. Plus, we offer
replacement parts for the life of your FANUC product.
3. Talk to an experienced technical expert straight away
Help desks can sometimes be a frustrating experience. But with FANUC’s
experienced team of agents, we ensure you get your problem solved. Our team
members have an average of 13 years with FANUC. Not sure what the problem is
exactly? Not a problem.
“We receive roughly 8,000 calls and 5,000 emails a month, and
that’s just service inquiries,” says Ed Hascup, Vice President
of Factory Automation Service. “The majority of those requests for
help, such as those experiencing machine tool problems and more, are
resolved while the customer is on the phone.”
That’s because our agents have been factory-trained and know the right
questions to ask to get the answers you need.
4. Take advantage of our refurbished parts program
Buying refurbished parts can be a great way to cut costs over purchasing new.
However, when buying these parts directly from FANUC, we offer a number of
benefits. All of our refurbished parts have been reconditioned top to bottom
by factory trained FANUC technicians. This process includes ensuring the
parts meet the latest factory specifications as well as installing the
latest updates at time of repair.
“We’re not like a repair company that will just repair
what’s bad,” says Hascup. “We’re fixing the problem
plus putting everything back to specs.”
Plus, FANUC puts all of these parts through rigorous testing. Additionally,
all of our refurbished parts carry the same one-year warranty as our new
parts.
5. Cut costs by exchanging FANUC parts
Have old FANUC circuit boards, units and/or motors? They could save you money
on your next part order. If you return your old part to us when you
purchase a new or refurbished replacement part, you can earn a credit
towards the purchase price of your replacement part. FANUC will even cover
the cost of shipping the old part back to the repair center (for parts up to
75 lbs.).
To lower your maintenance costs and keep them down, call us to talk with an
experienced team member of FANUC CNC’s Service department. We can help
you find what you need!
Contact FANUC America by phone at (888)-FANUC-US, e-mail us at [email protected], or log in to the
customer portal for more information.