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FANUC embraces a culture of “Service First,” which means customer service is our highest priority. We are committed to supporting FANUC products for the lifetime of their use and to achieve this, all of FANUC America’s Service technicians are dedicated and knowledgeable about FANUC products. However, there are occasional situations that require a much more in-depth response. For these special occurrences, FANUC America’s Customer Application Support Team is ready to assist.
This is a specialized team that provides an advanced level of support to customers that go beyond the standard Field Service activities. They provide application support for various items such as servo optimization, ladder/PLC programming, data collection and help add new features to an existing product installation. They can also help add functionality to a machine no longer supported by the industry.
The Customer Application Team is the advanced level of Field Service support made up of engineers that have a broader range of skills when it comes to all FANUC CNC products. All members are senior engineers of the Field Service team.
Our engineers are located throughout the country and support all customers located in the United States, Puerto Rico & Canada.
No, customers might not even know that they need the Customer Application Support Team and occasionally a standard service call might be escalated to a member. Regular CNC assistance requests should be made through the FANUC America Technical Support Call Center, available 24/7 at 1-888-FANUC-US (1-888-326-8287 (phone prompts 2 & 2). From there, the Service team will route the call to the Customer Application Support Team if deemed necessary.
Listed below are some of the many advanced Field Service options available. Please contact FANUC Service for a quote and to determine if your machine qualifies for these services. In addition, other tasks that require assistance can be quoted upon request.