Service Support

Sales Engineering

Our group of sales engineers will guide you to determine alternative solutions to your requirements for updating, modifying or modernizing your manufacturing processes, identifying the robots and systems that are appropriate for your needs.

Engineering Support and Project Consultings

The engineering group made up of engineers from various specialties and with extensive experience in industrial processes, will respond to your process problems, concerns about improvement and optimization of your production.

Technical Support for Painting Projects

80 percent of painting robots (more than 450 units) installed in painting processes in Mexico are FANUC robots . Our group of engineers specialized in painting systems, ensure post-sale support to all our customers with automated painting systems.

Training Center

In our Technological Center located in Aguascalientes we have an area dedicated to teaching robot programming and maintenance courses. In this area, robots with controllers of the R-J3iB, R-30iA and R-30iB generations are maintained, in addition to having two classrooms dedicated exclusively to training. Check out our training schedule or let us know your specific needs.

Technical Assistance Service and Emergency Line

Through our emergency telephone line 01-800-01-ROBOT [01 (800) 017-6268] available 24 hours a day. 7 days a week, one of our service engineers will assist you and guide you to solve your problems on the production line over the phone. If you require assistance at your plant, said engineer will coordinate the visit of our staff to be with you as soon as possible. Within the technical assistance, we can offer preventive maintenance for your robots, as well as improvement work plans, inspection routines, for the optimization of your equipment's operation.

Spare Parts Service

The spare parts group is responsible for issuing spare parts quotes, tracking and shipping orders. This group can also help you with recommendations to establish inventory levels for your warehouse according to the number of robots and type of applications in your plant. Our central warehouse, located in Aguascalientes, has spare parts for various controller platforms available to our users.

Major Maintenance Service for Robots

We offer inspection, maintenance and mechanical reconstruction services for FANUC robots according to your needs. Our service group has given major maintenance to units with an average of 8 to 10 years of accumulated operation. The robots are delivered in optimal conditions and guarantee to continue in operation.

Administration, Accounts Payable, Collection

Our administrative department is always at your disposal to answer questions related to accounts payable, collection and general information related to the administrative operation.